At FHL Fund Management Limited (FML), our core values are Passion, Integrity, Innovation and Courage. Our People and Our Values are critical in
maximizing unit holder’s wealth through the high-quality investment products that are affordable and offer competitive returns and in doing so
maximize our shareholders’ values.

An opportunity to be a Customer Service Officer is now available, and we invite candidates who share the same values, commitment to integrity
and have similar experience to unlock positive customer experience. If you possess the relevant skills and experience, we encourage you to apply
for this role using the job link provided and no later than vacancy closing date.

FHL Fund Management Limited (FML) seeks a motivated and engaging Customer Service Officer to be the first point of contact for its clients. The
incumbent will assist in offering useful information on our products and services such as units, investment advisory, stockbroking services available
with FHL Stockbroking Limited (FHLS) and matters pertaining to FHL Unit Trust (FHUT) Prospectus. As the primary counter contact, you will render
timely responses to customer enquiries and deliver positive customer experience with win-win results. This role will report directly to Manager Sales
& Marketing and will be based in the Suva Office.

SOME OF THE KEY RESPONSIBILITIES OF THE ROLE WILL INCLUDE:

• Advocate and promote the various products and services offered by the Company within targeted service levels to deliver positive customer experience.
• Respond promptly to customer enquiries and complaints and accurately maintain the customer service register. This includes timely and accurate
  escalation of complaints.
• Proactively maintain and execute a full-year customer service plan for both offsite and within the branch services.
• Provide general information on FHUT products to clients and maintain satisfactory customer service and return calls.
• Support the achievement of targeted sales through excellent customer service, follow-up, and offering unit top-up with existing unit holders.
• Ensure that client issues and subjective questions are referred to managers, should the need arise.
• Establishes strong and sustainable relationship with investors and prospective clients with follow-up plans collaborated with the right specialists.
• Work closely with Licensed Representatives, Operations, Legal and Compliance Teams in the opening and withdrawing of accounts.
• Identify customer service trends and contribute to business discussions to improve customer experience and market reputation.
• Provide first level resolution to customer concerns and ensure that take-home points on resolutions deliver customer satisfaction.
• Proactively advise clients as a Licensed Managed Investment Scheme Representative (MIS) and accurately onboard new applications.
• Actively develop own capabilities to grow within the business and demonstrate a consistent commitment to Health & Wellbeing goals.
• Accurately maintain the filing system, contribute to process improvements and effective records management.
• Understand and accurately apply company policies and process requirements in all areas of customer service operations.
• Assume the duty of a Cashier in handling receipting and follow through for accurate and timely updates with relevant departments.

TO BE CONSIDERED, YOU MUST MEET THE FOLLOWING REQUIREMENTS:

• Minimum of 2 years’ successful experience in a customer service or marketing field. Experienced in Customer Service with a background in banking or financial services.
• Possess a Diploma in Customer Service, Marketing, Business, Accounting, Management, Computer Studies or any other comparable discipline
  from a reputable institution.
• Innovative and driven to communicate to customers in a variety of ways including social media, video conferencing, email, phone and over the
  counter.
• Agile and able to rotate roles with curiosity to learn new products and new ways of working.
• Possess effective communication, reporting and interpretation skills. Driven to achieve results ethically and make lasting positive changes.
• Proven ability to multi-task, work under pressure, and meet deadlines.
• Sound knowledge of Microsoft Office Suite and demonstrated abilities to use business solutions and systems.
• Great with i-Taukei and Hindi language will be an added advantage.

If you are interested in these opportunities, please visit the link provided, create your account and complete your application.
Applications close at 1 pm on Wednesday, 19 February 2025 and only shortlisted applicants who meet the desired requirements will be contacted.